Take this post with a grain of salt as I've only ever attempted to buy one game from them which was Tiny Tina's Wonderlands: Chaotic Great Edition. This happened a few days ago where my friend wanted to play the game, so I decided to trust this "official shop" and get it there since I'd save a few bucks compared to steam. So when I bought it, it said I already should be getting the game, but when I clicked the "tap to see activation key" the column where it was supposed to be was blank.
So I went on their discord and simply put in a ticket to ask how long it takes before I get it with proof of what it is showing me. I was a little worried at first because there was literally no one talking in the discord, but I gave it the benefit of the doubt and decided to investigate. In the meantime, I'm looking up stuff about this shop on how people complained their experience of not getting keys after waiting forever, which definitely surprised me considering it's an official shop. Which is what confused me too because keys from most of the official shops get delivered pretty quickly. It would seem like people would complain on how long it takes or they would not get any response for a good while. Then when they complained on reddit, whoever has control of the AllYouPlay reddit would end up resolving it with them on the reddit thread and they eventually did become happy.
So the next morning I get a message saying exactly "Hello there. Upon reviewing your order, we have identified an issue with the publisher's key distribution system, which prevents us from obtaining the keys for you. If you would prefer to proceed with a refund, please feel free to let us know, and we will be happy to assist you. If we do not hear from you, we will await the resolution of this issue and ensure your order is fulfilled."
So when I saw that I was relieved they did offer a refund, which I did thankfully get. My question to everyone is do you think they should be considered an official store.
Here's the thing, maybe the negativity of the site is very small and I just happen to see the few reddit stories that were those, well plus my issue. My question is if they are an "official store" why are they selling keys they don't even technically have. Also, I don't think it should take someone complaining on reddit to finally get a response from them. Though, I did get one the next day and I obviously don't know their full experience, so take that also into account. I understand they are a smaller site compared to other third party sites, but I just find it a little odd.
I'm sorry for the long explanation and maybe others have more insight on this subject. Would love to hear everyone's opinions!!